Terms of use

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1. Introduction

Please read these terms and conditions (“Terms”) carefully before using www.friendmts.com (“Site”).

This Site is operated by Friend MTS Limited, a company registered in England and Wales under company registration number 03513618, with its registered office at 177 Shaftesbury Avenue, London, England, WC2H 8JR (“Friend MTS”, “FMTS”, “we”, “us”, “our”).

These Terms govern your access to and use of the Site only. They do not apply to any paid, contracted or subscription services that we provide. If you order any services from us, separate terms and conditions (including, where applicable, a Master Services Agreement or Subscription Agreement) will apply. In the event of any conflict between these Terms and any such agreement, the terms of the relevant service agreement shall prevail.

By accessing or using the Site, you agree to be bound by these Terms, as well as our Privacy Policy, Acceptable Use Policy, and Cookie Policy, which are hereby incorporated into these Terms. You are responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms and comply with them. If you do not agree to these Terms, you must stop using the Site immediately.

We may amend these Terms from time to time. Each time you use the Site, please review the Terms to ensure you understand the terms that apply at that time. Your continued use of the Site after any changes constitutes your acceptance of those changes.

If you would like these Terms in an alternative format (e.g., audio, large print or braille), please contact us.

2. How We Operate the Site

We do not guarantee that the Site or any content on it will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the Site for business, operational, technical or security reasons. We will try to give you reasonable notice of any suspension or withdrawal where possible.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

Transfer to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

We may update and change the Site from time to time at our discretion, including for maintenance, functionality improvements, or security enhancements.

3. Accessing the Site

We aim to make the Site as accessible as possible. The Site includes accessibility support via HubSpot. For more information, please see https://legal.hubspot.com/website-accessibility or contact us with questions or concerns.

Access to the Site is for your own use and is made free of charge. You are responsible for any charges associated with accessing the Site.

If you are provided with a user identification code, password, or any other security information, you must treat such information as confidential and not disclose it to any third party. You must not share your login credentials or allow another person to access the Site using your account. If you believe that someone else knows your login credentials, you must notify us immediately.

We may suspend or terminate your access to the Site if, in our reasonable opinion, you breach these Terms, our policies, or any applicable law, or if we detect suspicious, unauthorised or harmful activity.

4. Viruses and Unauthorised Activity

We do not guarantee that the Site will be secure or free from errors, bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access the Site, and for using your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or harmful material or otherwise harmful interacting with our site or any part of it. You must not attempt to gain unauthorised access to the Site, the server on which it is hosted or stored, or any server, computer or database connected to it. You must not conduct or attack our site via a denial‑of‑service or distributed denial‑of‑service attack.

You must not attempt to bypass, disable, interfere with or circumvent any digital watermarking, fingerprinting, access control, security or technological protection measures used on the Site.

If you breach this provision, you would have committed a criminal offence under the Computer Misuse Act 1990. We will report this or any suspected criminal activity to the relevant law enforcement authorities and cooperate with them as required. This shall include disclosing your identity. In the event of such a breach, your right to use the Site will cease immediately.

5. Using the Site and Our Intellectual Property

All intellectual property rights in the Site and in any text, images, video, audio, multimedia content, software, trademarks, or other information or materials accessible from the Site (“Content”) are owned by us or our licensors. These works are protected by Copyright laws and treaties around the world. All rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

Nothing in these Terms grants you any rights in the Site or the Content other than the limited right to access it for your personal use. You must not remove or alter any copyright or intellectual property notices on the Site or its Content.

Prohibition on Scraping, Text and Data Mining

You must not conduct, and we do not authorise or permit any text or data mining, scraping, harvesting or similar automated access to the Site. This includes the use of:

bots, robots, spiders, scrapers or automated devices.
algorithms or programs, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
any automated analytical techniques aimed at analysing text or data to derive patterns, insights or correlations.
any method of using Site Content for training artificial intelligence models, machine learning systems or creating datasets of any kind.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

This clause constitutes an express reservation of all our applicable intellectual property and database rights. This clause does not apply where we are legally prohibited from restricting such activity by contract.

Content Disclaimer

The Site and its Content are provided free of charge for general information only. They are not tailored to your specific requirements. Nothing on the Site constitutes technical, financial, legal or professional advice. You should seek independent advice before taking any action based on the Content.

Although we take reasonable steps to update the Content or any other information on our site, we do not guarantee and or make representations, warranties, whether express or implied that the Content is complete, accurate or up to date. Nothing on the Site represents a guarantee or prediction of detection performance, threat‑monitoring capability, or enforcement outcomes.

Third‑Party Materials

The Site may contain links to third‑party websites, services or resources (“Third‑Party Materials”). These are provided for information only and do not represent our endorsement. We have no control over such materials and accept no responsibility for any loss or damage arising from your use of them. Third‑party websites may have their own terms, and you are responsible for complying with them.

6. Submitting Content to the Site

Your privacy and personal information are important to us. Any personal information you submit will be handled as set out in our Privacy Policy.

If you upload content to the Site or interact with other users, you must comply with our Acceptable Use Policy. You warrant that any contributions comply with that policy and you will be responsible for any loss or damage arising from your breach of this warranty.

Any content you upload will be considered non-confidential and non-proprietary. You retain ownership rights but grant us and other users a worldwide, perpetual, royalty‑free licence to use, reproduce, distribute, adapt and display your content across any media, including for the purpose of promoting the Site.

You must not upload any material that is defamatory, unlawful, infringes intellectual property rights, or could be connected to terrorism, abuse or exploitation. We may remove any content that we consider inappropriate or non‑compliant with our policies.

We do not actively monitor content submitted by third parties. Any views expressed by other users do not represent our views or values. If you wish to complain about content, please contact us.

7. Linking to Our Site

You may link to our home page, provided the site from which you link:

complies with our Acceptable Use Policy.
does not damage our reputation or takes advantage of it;
does not imply any endorsement, approval or association by us unless we have agreed to it.

You must not frame the Site, deep link to internal pages, or hotlink to any media content. We may withdraw linking permission at any time without notice.

8. Our Responsibility to You

Nothing in these Terms excludes or limits our liability for:

death or personal injury caused by our negligence or negligence of our employees, agents or subcontractors and;.
fraud or fraudulent misrepresentation.
any other liability that cannot lawfully be limited or excluded.

If you are a business user, we:

exclude all implied conditions, warranties or representations or other terms that may apply to our site or any content on it.
will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with, use of, on inability to use our site or reliance on any content displayed on our site.

We will not be liable for.

loss of profits, sales, revenue, business, anticipated savings, goodwill, business opportunity, or for indirect or consequential loss.
loss of or corruption of data, business interruption, loss of anticipated savings goodwill and or reputation.
for losses caused by unauthorised access, cyberattacks or system failures.
use of, or inability to use, the Site or for reliance on any Content.

If you are a consumer, you agree not to use the Site for commercial purposes. We are not liable for business‑related losses and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  
If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Different limitations of liability will apply to the liability arising as a result of the supply of any services to you, which will be set out in out in the applicable terms and conditions for the supply of those services.

9. Complaints and Governing Law

We aim to resolve disputes quickly and efficiently. If you have a complaint, please contact us.

If you are a consumer, these Terms of services, their subject matter and their formation, are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales, except that residents of Northern Ireland or Scotland may bring proceedings in their local courts.

If you are a business user, these Terms and any disputes (including non‑contractual disputes) are governed exclusively by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions shall continue in full force.

10. Trademarks

“Friend MTS”, “ASiD”, and associated marks are trademarks or registered trademarks of Friend MTS Limited, Friend for Media Limited, or their affiliates. All other brands or trademarks appearing on the Site belong to their respective owners. Unauthorised use of these marks is prohibited and may constitute a breach under the applicable laws.