Privacy & Cookies Policy

Friend MTS is a data controller and data processor under the General Data Protection Regulation (GDPR) rules, and it is registered with the Information Commissioner’s Office with Registration Reference Z9874700.

The registered office of Friend MTS is Eleven Brindleyplace, 2 Brunswick Square, Birmingham B1 2LP, United Kingdom. In this notice, references to ‘the Company’, ‘we’, ‘our’ or ‘us’ mean Friend MTS Limited

At Friend MTS, we take your privacy seriously, and this Privacy Policy sets out how and why we collect, store and use information about you when you use or interact with our website, www.friendmts.com, and where we otherwise obtain or collect information about you.

This Privacy Policy addresses the following:

– Website visitors

– Marketing & service emails

– Recruitment

– Customers

– Children’s personal data

– Data security

– Links to other websites

– Access to your personal information

Any questions regarding this policy and our privacy practices should be sent to our data processing contact, Darren Staples, by email: dstaples@friendmts.com.

Website visitors

When someone visits www.friendmts.com, we use a third-party service, Google Analytics, to collect standard internet log information and visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information about how cookies are used on our website in the Cookies Policy (at end of this page).

If we do want to collect personally identifiable information through our website, such as via our contact webform or recruitment webform, we will be up front about this. We will make it clear when we collect personal information, and we will explain what we intend to do with it.

Marketing and service emails

We use a third party provider, MailChimp, linked to our Freshsales and Freshdesk CRM, to deliver relevant content to you. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-communications. For more information, please see MailChimp’s Privacy Policy and the Freshsales Privacy Policy.

We would encourage you to update your communication preferences in our emails to ensure that you are receiving relevant communications from us. You can unsubscribe to marketing or service team mailings by clicking the unsubscribe link at the bottom of any of our emails.

Recruitment

Any personal data provided for recruitment will only be used for this purpose. The information we collect will include contact details, social and professional profiles, education and work experience. We use a third party provider, Workable, for our recruitment data services – see  Workable Privacy Policy. Candidates can access their data, or request that it is deleted, rectified or restricted in terms of processing, by contacting Friend MTS’ data protection contact, Darren Staples, at email: dstaples@friendmts.com.

Customers

To gain the full benefits of Friend MTS’ content protection services, and to gain access to certain websites (which require a login process), we need to collect your full name, business email address, job title and company information.

We use that information for several reasons: to tell you about activities relevant to your content protection services; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied with the services provided by Friend MTS. We will never sell our customer email list to any other organisation or business.

Due to your contracting of Friend MTS to provide content protection services, we believe we have a legitimate interest in holding your contact information as defined in the ICO’s guide to the GDPR legislation available to view here.

If you have any questions about our use of your data, or you wish to challenge our assumption that you consent to our holding of your information for legitimate interests, please contact dstaples@friendmts.com.

Children’s personal data

Friend MTS does not knowingly collect any personal data from children under the age of 16. If you are under the age of 16, please do not submit any personal data through our websites or service(s). We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this notice by instructing their children never to provide personal data through our service(s) or websites without their permission. If you have reason to believe that a child under the age of 16 has provided personal data to us through our websites or service(s), please email dstaples@friendmts.com and we will endeavour to delete that information and terminate the child’s account from our databases.

Data security

When you share your personal data with Friend MTS, we will process that data in accordance with our responsibilities under the Data Protection Act 1998 and other relevant legislation, including GDPR coming into effect in May 2018. We will keep your data safe and secure. To prevent unauthorised access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure your personal data while in our care, or in the care of any outside suppliers with whom we may contract to process your data on our behalf.

Links to other websites

This privacy notice does not cover the links within www.friendmts.com connecting to other websites, including Twitter and LinkedIn. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, please check that site’s privacy statement.

Access to your personal information

You are entitled to access the personal information that Friend MTS holds about you. All requests should be made in writing to Darren Staples, email: dstaples@friendmts.com.

You have the right to:

– Request a copy of the personal data we hold about you. We require you to prove your identity with two forms of approved identification. We will respond within 30 days of receipt of any written request and confirmed ID. We will not charge for processing these requests unless the request is manifestly unfounded or excessive.

– Have any inaccuracies in your data corrected. To update the details we hold, an individual should contact our data protection contact.

– Request that we delete your personal data so it is erased from the company’s records (within regulatory and/or statutory limitations).

– Have the data we hold about you transferred to another organisation.

– Object to certain types of processing, such as direct marketing.

– Object to automated processing, including profiling.

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Cookies Policy

We use a system of classifying the different types of cookies which we use on the website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK, and it explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

How long are cookies stored for?

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

Cookies used on the Friend MTS website

A list of all the cookies used on the Friend MTS website by category is set out below.

Strictly necessary cookies

These cookies enable services you have specifically asked for. These cookies are essential to enable you to move around the Friend MTS website and use its features, such as accessing secure areas of our website.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using our website, you agree that we can place these types of cookies on your device.

These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check these websites for more information about their cookies and how to manage them.

Copyright

Entire contents © 2018 Friend MTS Limited. All rights reserved.

Updated – May 22 2018

 

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Friend MTS Limited
Eleven Brindleyplace, 2 Brunswick Square
Birmingham
B1 2LP
United Kingdom

UK: +44 121 633 2000
USA: +1 646 568 6100